Term and Conditions

Last Updated: December 2023

1. Introduction

Welcome to AlanPaine Shop. These Terms and Conditions govern your use of our website at knitwearoffer.com and your purchase of our traditional British clothing and accessories. By accessing our website and making a purchase, you agree to be bound by these terms.

2. Our Customers

AlanPaine Shop serves discerning customers worldwide who appreciate quality craftsmanship and timeless British style. Our collections, including the Classic Knitwear Collections, Cashmere Collection, and Country clothing lines, are designed for those who value heritage and excellence in traditional British garments.

3. Products and Services

We specialize in traditional British clothing including:

• Classic knitwear and cardigans
• Tailored blazers and clothing
• Quality boots, shoes, and bags
• Country collections including breeks and accessories
• Children’s collections
• Special collections: Axford, Aylsham, Calsall, and Combrook

Each garment is crafted with the attention to detail that has defined British tailoring for generations.

4. Ordering and Payment

4.1 Order Process

All orders are processed within 1-2 business days from receipt of payment. We carefully prepare each order with the same dedication we apply to crafting our garments.

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions or errors in pricing.

5. Shipping and Delivery

5.1 Shipping Areas

We ship globally, excluding Asia and certain remote regions. Delivery times may vary depending on customs processing and local postal services.

5.2 Shipping Methods

Shipping Method	Cost	Delivery Time	Carrier
Standard Shipping	$12.95	10-15 business days after dispatch	DHL or FedEx
Free Shipping	Free (orders over $50)	15-25 business days after dispatch	EMS

6. Returns and Exchanges

6.1 Return Timeframe

We accept returns and exchanges within 15 days of your receipt of the item.

6.2 Return Conditions

To be eligible for return or exchange, items must be:

• In original condition with all tags attached
• Unworn and unwashed
• In original packaging
• Accompanied by the original receipt or proof of purchase

6.3 Non-Returnable Items

The following items cannot be returned or exchanged:

• Final Sale Items (clearly marked in product descriptions)
• Personalized or Custom-Made Items (including monogrammed pieces)
• Intimate Apparel (for hygiene reasons)
• Items Damaged by Customer (not resulting from manufacturing defects)

6.4 Refund Processing

Refunds are initiated within 3-5 business days of receipt and inspection. Credit card/PayPal refunds may take 5-10 business days to appear on your statement. Original shipping charges are non-refundable.

7. User Responsibilities

As a customer of AlanPaine Shop, you agree to:

• Provide accurate and complete information when placing orders
• Ensure proper care of items during the return period
• Cover return shipping costs unless the return is due to our error
• Mark international return packages as “Returned Goods” to avoid customs charges
• Use our products in accordance with their intended purpose

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product designs, and collections (such as the Classic Knitwear Collections, Axford Collection, Aylsham Collection, etc.) are the property of AlanPaine Shop and are protected by international copyright laws. The traditional British designs and craftsmanship represented in our products are integral to our brand identity.

9. Quality Assurance and Liability

We stand behind the quality of our traditional British clothing. Each garment is crafted with meticulous attention to detail. However, our liability is limited to the purchase price of the product. We are not liable for incidental or consequential damages.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Customer data is used solely for order processing and service improvement, in compliance with international data protection standards.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

Thank you for choosing AlanPaine Shop, where traditional British craftsmanship meets timeless style.