Privacy Policy

At AlanPaine Shop, we value your privacy as much as we value the quality craftsmanship of our traditional British clothing. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at knitwearoffer.com.

Information We Collect

To provide you with our exceptional traditional British clothing and ensure a seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and contact details
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Order Information: Purchase history, product preferences, and transaction details
• Communication Data: Correspondence with our customer service team

How We Use Your Information

We use your personal information with the same care and attention to detail that we apply to crafting our traditional garments:

• Process your orders for our classic knitwear and clothing collections
• Provide customer support and respond to your inquiries
• Improve our website functionality and user experience
• Send order confirmations and shipping notifications
• Protect against fraudulent transactions and ensure payment security
• Comply with legal obligations and prevent misuse of our services

Data Sharing and Disclosure

AlanPaine maintains the discretion and quality standards you expect from a traditional British clothier. We share your information only in the following circumstances:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal to securely process transactions
• Shipping Providers: With delivery services to fulfill your orders worldwide (excluding Asia and certain remote regions)
• Legal Requirements: When required by law or to protect our rights and the safety of our customers
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Your financial security is our priority, reflecting our commitment to quality in every aspect of our business:

• We employ industry-standard encryption and security measures
• Your sensitive payment information is never stored on our servers
• Data is stored on secure servers with limited access
• We maintain physical, electronic, and procedural safeguards
• Regular security assessments ensure ongoing protection of your information

Your Rights and Choices

As a valued AlanPaine customer, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain processing of your information
• Marketing Communications: Opt-out of marketing emails at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Like the careful construction of our cable knitwear, we use cookies to build a better shopping experience:

• Essential Cookies: Required for basic site functionality and secure transactions
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and enhance your experience
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser, though this may affect your ability to use certain features of our website.

International Data Transfers

As we serve customers globally (excluding Asia and certain remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date accordingly.

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